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  • Restaurant Podcast

What I Learned From Working in the Service Industry

Updated: Oct 14, 2023

In this week’s restaurant podcast Kaela Contrada-Ray joins the show and shares the things she learned from working in the service industry. What are the skills we learn in the restaurant industry that translate to other careers?

Transferrable skills can include...

Customer Service: This includes being polite, friendly, and attentive to customer needs.

Communication Skills: Clear communication is key, both with customers and with kitchen staff.

Organization: Restaurants can be busy and hectic environments.

Multi-Tasking: Servers often have to juggle various tasks, such as taking orders, delivering food, refilling drinks, and handling payments, all at the same time.

Attention to Detail: Small details matter, whether it's remembering how a customer likes their coffee or ensuring that orders are correct and well-presented.

Problem-Solving: Restaurants can encounter various challenges, such as kitchen mistakes or dissatisfied customers. Servers should be able to handle these situations calmly and find solutions.

Stamina: The job can be physically demanding, requiring standing and walking for long periods. Good stamina is necessary to keep up with the pace of a busy restaurant.

Teamwork: Servers need to work well with other staff members, including kitchen staff and fellow servers, to ensure smooth operations.

Positivity: Maintaining a positive attitude, even in stressful situations, can enhance the dining experience for customers and colleagues alike.

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