The Modern Waiter

We employ the services of "Jersey" who sheds light on the subject of flirting in the service industry. As a bartender and a woman she is...

A distiller story.  Lets Nose it, taste it and talk about it.  Robert Muscatello (@a_man_with_a_dram) from Southern Tier Distilling...

Weeded in restaurant terms may not be what you think. Servers and kitchen staff alike know the feeling, so lets explore how it happens...

Interview with an restaurant musician.  Jon Curtis Rose, pianist, shares his experiences as a veteran musician and a restaurant...

Guests arriving too close to closing time? Campers staying way past closing? Hot topic alert.  Late diners. Is there anything that can be...

Most servers take home cash every night. How do your manage your cash lifestyle? We discuss the ways that cash is king.

From wine and alcohol to appetizers and deserts, adding value for the guest, your check and the restaurant upselling is vital. There are...

In part two of this series we have a chat with Rich Duffy managing partner at Longhorn Steakhouse. He gives us insight into the...

In Part one of this two part series we talk to Joseph Cholak. We get his perspective on running a "mom and pop" privately owned...

Everyone loves getting free stuff. When it comes to restaurants, don't play games. Be nice. We explore several ways there are to get...

What are you doing on Easter? Working! We work on holidays, when the 9-5s are off. What is that like? Lets find out...

This weeks episode I have an eye opening discussion with a very fun guest.  Barbara and I get into the ins and outs around food safety in...

There are several reasons to send food back. There are even more reasons not to do so. We explore some of the reasons why it is oh so...

After working at the same place for almost 16 years, Producer Danny decides to flip things and interview me about my reflections of my...

What is with these people? All servers have certain types of guests that grind their gears. No rants. Just WTH? If you find yourself...

Is there such a thing as an all star restaurant staff? Can they all be generals? We talk about the mix of front of the house staff in...

Producer Danny and I dish out a few stories we have collected over the years. The service industry is full of characters on both sides...

In this weeks episode we interview Jeff Lyons, owner of the Buffalo Roadhouse Grill. He shares his thoughts on the challenges he faces...

In this weeks episode, we critique three reviews of a random local restaurant. Don't get emotional. Lets talk about the proper way to...

Todays Podcast we conclude our series on bartending. Stephanie gives us her perspective on uniforms, working with guys behind the bar...