The Modern Waiter

There are several reasons to send food back. There are even more reasons not to do so. We explore some of the reasons why it is oh so...

After working at the same place for almost 16 years, Producer Danny decides to flip things and interview me about my reflections of my...

What is with these people? All servers have certain types of guests that grind their gears. No rants. Just WTH? If you find yourself...

Is there such a thing as an all star restaurant staff? Can they all be generals? We talk about the mix of front of the house staff in...

Producer Danny and I dish out a few stories we have collected over the years. The service industry is full of characters on both sides...

In this weeks episode we interview Jeff Lyons, owner of the Buffalo Roadhouse Grill. He shares his thoughts on the challenges he faces...

In this weeks episode, we critique three reviews of a random local restaurant. Don't get emotional. Lets talk about the proper way to...

Todays Podcast we conclude our series on bartending. Stephanie gives us her perspective on uniforms, working with guys behind the bar...

This weeks episode is part one of a two part series look at bartending. First part we have a male perspective and the second female. ...

Restaurant jargon, lingo, phrases.  On this weeks podcast, producer Danny and I discuss the most common terms used in the restaurant...

The difference in the working lifestyle of the day vs night shifts in the restaurant industry are the topic of this weeks podcast. We...

Fun discussion. Mainly about greedy and selfish wait staff. There is no "i" in team. This weeks episode we discuss Table Sharks and...

In todays podcast we look into the mechanics of taking an order. Where do you stand when you take an order? Do you use a pen? Producer...

In the hospitality industry we are usually saying yes. We say yes all the time. What do we do in the restaurant when we have to say no....

There exists a general workflow in the service industry when it comes to bars and restaurants. Communication of needs. Needs being met....

Restaurant Reviews. In todays world, many of us rely on reviews to help us make a decision on what to buy, where to stay as well as what...

I started the podcast show talking about "What is Good Service". A major component of this is having good guests, to some extent. That...

Every industry has their insiders knowledge. There are many things you may or may not know about your night out at a restaurant... Did...

It may seem like an easy question to answer, however this broad topic offers more opportunities to start the discussion than end it. Lets...